How can we improve WHMCS?

Hi, Now any mail imported to the ticket system is converted to plain text by using the strip_tags function.This means that we cannot see the mail as t...

• 39 Comments

We should have the ability to implement timers, just like Ubersmith.. should we need to follow up with a client (sales lead) and or support maintenanc...

• Gathering Feedback
• 46 Comments

Hi, Please add a way to select several files to delete from a ticket - instead of one at a time.Now when deleting a file from a ticket we have to clic...

• 5 Comments

Many of the large ticketing systems (Zendesk, SupportPal, FreshDesk, etc.) allow the ability for an administrator/ticket operator to forward an email...

• 12 Comments

I love the fact that "Knowledge base" will in the new version be able to support the image upload functions.That will nt be too complicated...

• 6 Comments

Would it be possible for only the Primary contact and the contact who opened a support ticket to receive email notifications for that ticket. Currentl...

• 15 Comments

This is helpful when i have all staffs from that department busy, so i can sign to another one just inviting him.I cant have all staffs in the same de...

• Declined

Hi, Now when sending an ticket reply to a client / contact while there is a problem with the email address - the email will not be sent (although ther...

• 2 Comments

It would be great if we were able to integrate WHMcs with one of the best support platforms available today.By integrate I mean allowing clients to si...

• 7 Comments

The inability to search beyond the initial message of a ticket has become a major hindrance in continuing to use WHMCS as support desk. While I am awa...

• 5 Comments

We often need to assign a ticket to a particular contact but we aren't able to unless we manually update the database with the correct contactid.We ca...

• 9 Comments

Hi, Can you please add "send as SMS" option to the tickets system?Now we can sent emails to our customers via the ticket system, but sometim...

• 15 Comments

Hi, Now when a ticket with custom field is moved from one department to another departments, the custom field information will be removed if the custo...

• 2 Comments

That would be great if you could enable the ability to change the status and department of multiple tickets directly from the main menu ( without ente...

• 7 Comments

It would be great if the knowledgebase could be switched out, much like the support system can be in WHMCS.For example, changing the KB to a WordPress...

• 7 Comments

Most of the WHMCS users allow submitting ticket to "Registered" clients only and rest of the emails are bounced. Also, when users submit a t...

• 9 Comments

HiWe suggest you connect Prerfex CRM support to WHMCSMore than 50,000 Installations open source CRMhttps://help.perfexcrm.com/introduction-to-perfex-c...

• 8 Comments

Hi,Please allow hyperlink to be imported to WHMCS tickets.Now when a customer sends us an email and use hyperlink or buttons - WHMCS is removing them...

• 8 Comments

I become very accustom to Markdown formatting and would like to use it when creating Knowledgebase articles.Regards,Martin WrightHostBrew, LLC

• 4 Comments

We would find it hugely beneficial to have the option to disable markdown formatting when replying to support tickets.We use a 3rd party live chat pro...

• Planned
• 12 Comments