How can we improve WHMCS?

Share, discuss and vote for what you would like to see added to WHMCS

Support

164 Ideas Found. Showing page 1 of 9.


Knowledge base image upload

I'd like to be able to upload images in knowledge base articles, but this doesn't appear possible right now. It appears that the only way to include a...

  • Completed
Adding a Banner on the support ticket system in case of an network issue

In case a network issues happens a huge amount of clients are always writing the same, what is known. So in the case, if there is an issue entered in...

  • Completed
Ticket survey

it would be nice to implement a ticket survey after closing a ticket by client or auto close ticket.

  • Completed
110 Votes
Support Ticket Timers

We should have the ability to implement timers, just like Ubersmith.. should we need to follow up with a client (sales lead) and or support maintenanc...

110 Votes
Add an option to see the original mail from the client (with the original HTML formatting etc.)

Hi, Now any mail imported to the ticket system is converted to plain text by using the strip_tags function.This means that we cannot see the mail as t...

98 Votes
Stop Clients Closing Tickets

I think it would be a great idea if we can stop clients closing certain tickets.For example I would like to stop clients closing tickets that have bee...

54 Votes
Select several files to delete from a ticket - instead of one at a time

Hi, Please add a way to select several files to delete from a ticket - instead of one at a time.Now when deleting a file from a ticket we have to clic...

52 Votes
additional authentication options for POP3 Exchange Online

we use office365 Exchange Online for our helpdesk email account.WHMCS helpdesk retrieves these mails via pop3 authenication.Microsoft has announced th...

50 Votes
Option for contacts to receive replies only for tickets they have opened.

Would it be possible for only the Primary contact and the contact who opened a support ticket to receive email notifications for that ticket. Currentl...

50 Votes
Ticket system - Possibility to assign to a specific staff

This is helpful when i have all staffs from that department busy, so i can sign to another one just inviting him.I cant have all staffs in the same de...

  • Declined
41 Votes
Integration with other support platforms like Zendesk or Desk.com

It would be great if we were able to integrate WHMcs with one of the best support platforms available today.By integrate I mean allowing clients to si...

36 Votes
Forward an email to open a ticket

Many of the large ticketing systems (Zendesk, SupportPal, FreshDesk, etc.) allow the ability for an administrator/ticket operator to forward an email...

35 Votes
Add "send as SMS" option to the tickets system

Hi, Can you please add "send as SMS" option to the tickets system?Now we can sent emails to our customers via the ticket system, but sometim...

26 Votes
3rd Party Knowledgebase Modules

It would be great if the knowledgebase could be switched out, much like the support system can be in WHMCS.For example, changing the KB to a WordPress...

26 Votes
Assign ticket to Contact

We often need to assign a ticket to a particular contact but we aren't able to unless we manually update the database with the correct contactid.We ca...

26 Votes
Mass changing of ticket status and department

That would be great if you could enable the ability to change the status and department of multiple tickets directly from the main menu ( without ente...

25 Votes
Need better control for bounce message in ticket system

Most of the WHMCS users allow submitting ticket to "Registered" clients only and rest of the emails are bounced. Also, when users submit a t...

24 Votes
Add a note + change a status of a ticket when there is an `Email Sending Failed` error in the System Activity Log

Hi, Now when sending an ticket reply to a client / contact while there is a problem with the email address - the email will not be sent (although ther...

  • No Comments
21 Votes
Markdown support in Knowledgebase

I become very accustom to Markdown formatting and would like to use it when creating Knowledgebase articles.Regards,Martin WrightHostBrew, LLC

21 Votes
Add a way for to get hyperlink / button - links in the ticket system

Hi,Please allow hyperlink to be imported to WHMCS tickets.Now when a customer sends us an email and use hyperlink or buttons - WHMCS is removing them...

20 Votes
Choose different auto-responder for each support department

Setup -> Support Departments allows each department to send or not send the auto responder.I'd like to have the option to select a different auto-r...

20 Votes
Announcements base image upload (just like the Knowledge base image upload)

I love the fact that "Knowledge base" will in the new version be able to support the image upload functions.That will nt be too complicated...

15 Votes
Pin note in support ticket to the top of the ticket

It is now possible to add a note to the ticket that will be within the ticket replies.We would like to see the option to pin one or more notes to the...