How can we improve WHMCS?

Setup -> Support Departments allows each department to send or not send the auto responder.

I'd like to have the option to select a different auto-responder for each department. For example, we have different support departments for different services and a one-size-fits-all auto-responder is not as useful. We'd like to select an auto-responder that can be customized for each support department that lists our hours of operations (different per department) and support policies and procedures (also different per department).

It is possible to make custom email templates, I presume we could use this feature to create different email templates and select a template in the Support Department configuration.

Thanks! Daniel.