Thanks for your votes and suggestions so far. As an immediate solution, the Close Ticket button can be removed from the client area to prevent clients from self-closing tickets.
I've attached an example (provided strictly as-is, without warranty or support) which can achieve this in WHMCS v7.
To use, unzip the attached file and upload to the /includes/hooks directory.
Login to post a comment.
Hope this helps until whmcs add it as a built-in feature which i think its a must
I tried to add a link to the module but for some reason wont allow me here
Please WHMCS! You can Implement this ASAP.
This is getting my vote it is something i want to see introduced.