DavidBee
shared this idea
11 years ago
122
Votes
I think it would be a great idea if we can stop clients closing certain tickets.
For example I would like to stop clients closing tickets that have been opened internally by our abuse department. We normally set these tickets to a custom status and monitor. We would like to only close these internally when we see fit.My idea could be implemented on a ticket by ticket basis or department wide.Discuss below and let me know what you you think of my idea.
For example I would like to stop clients closing tickets that have been opened internally by our abuse department. We normally set these tickets to a custom status and monitor. We would like to only close these internally when we see fit.My idea could be implemented on a ticket by ticket basis or department wide.Discuss below and let me know what you you think of my idea.
Featured Comment
We're pleased to announce that the 8.11 public beta is now live, featuring the ability to disable client closure of tickets! Please test it out, and let us know your feedback during the pre-release period via the Community thread below.
What's New in 8.11: https://docs.whmcs.com/releases/8-11/8-11-release-highlights/#prevent-clients-from-closing-tickets
Feature documentation: https://docs.whmcs.com/support/support-tutorials/disable-client-ticket-closure/
Discussion: https://whmcs.community/topic/339492-ticket-closure-controls-share-your-experience/