That would be great if you could enable the ability to change the status and department of multiple tickets directly from the main menu ( without entering each ticket separately), change the staff's name without accessing the ticket ( from the main menu as well).
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Any news regarding this issue?
as I mentioned before there are several similar feature request - I mentioned several of them in my previous post and there are more:
In total we have about 51 votes without the Mass Reply to Tickets feature (with it we have 63) - This is quite high and should really be considered.
Could you please help us in merging the topics?
There are several similar requests:
https://requests.whmcs.com/topic/mass-changing-of-ticeksts-status-and-department - 18 votes, shared this idea 1 week ago
https://requests.whmcs.com/topic/mass-re-assign-support-tickets - 23 votes, shared this idea 2 years ago
https://requests.whmcs.com/topic/add-an-option-to-mass-move-tickets-change-status-change-the-flag-change-the-priority - 3 votes shared this idea 1 year ago
and similar - but not exactly the same:
https://requests.whmcs.com/topic/mass-reply-to-tickets - 12 votes, shared this idea 4 years ago
Please consider merging everything to one feature request with 44 / 56 votes.