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Mass changing of ticket status and department

  • Dmitriy Reznichenko shared this idea 6 years ago
  • Support
  • 7 Comments


32 Votes
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That would be great if you could enable the ability to change the status and department of multiple tickets directly from the
main menu ( without entering each ticket separately), change the staff's
name without accessing the ticket ( from the main menu as well).

7 Comments

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Gary Barr commented 30th December 22
Today has been horrible, having to individually access 100s of tickets to simply change the status or department, stinks. This needs to be added!
ramf commented 8th September 20
Hi,
Any news regarding this issue?
as I mentioned before there are several similar feature request - I mentioned several of them in my previous post and there are more:

https://requests.whmcs.com/topic/more-options-to-change-multiple-tickets-at-same-time

https://requests.whmcs.com/topic/batch-change-the-statuses-of-multiple-tickets

In total we have about 51 votes without the Mass Reply to Tickets feature (with it we have 63) - This is quite high and should really be considered.

Regards,
Ram
Dmitriy Reznichenko commented 26th April 18
The requests we opened are different, if you can merge them, that would be great. I am not able to merge them as each of the topics has their own number of votes.

Could you please help us in merging the topics?
ramf commented 13th April 18
Hi,

There are several similar requests:
https://requests.whmcs.com/topic/mass-changing-of-ticeksts-status-and-department - 18 votes, shared this idea 1 week ago

https://requests.whmcs.com/topic/mass-re-assign-support-tickets - 23 votes, shared this idea 2 years ago

https://requests.whmcs.com/topic/add-an-option-to-mass-move-tickets-change-status-change-the-flag-change-the-priority - 3 votes shared this idea 1 year ago

and similar - but not exactly the same:

https://requests.whmcs.com/topic/mass-reply-to-tickets - 12 votes, shared this idea 4 years ago

Please consider merging everything to one feature request with 44 / 56 votes.

Thanks!
Ram
Mykola Borka commented 5th April 18
That would be perfect if WHMCS could implement this option.
Alex commented 4th April 18
It would be great if you can add this feature to WHMCS...
Oksana Pobidash commented 3rd April 18
Totally agree, it will significantly simplify the work in WHMCS panel and will save time as well. I vote