How can we improve WHMCS?

Hi,
Now when sending an ticket reply to a client / contact while there is a problem with the email address - the email will not be sent (although there will be no indication of that in the ticket log) and it will be logged in the System Activity Log like that:

Email Sending Failed - Email Sending Failed: SMTP Error: The following recipients failed: [email protected] The mail server could not deliver mail to [email protected]. The account or domain may not exist, they may be blacklisted, or missing the proper dns entries. (Subject: [Ticket ID:XXXXXXX]

Or

Email Sending Failed - Email Sending Failed: SMTP Error: The following recipients failed: [email protected]: Temporary local problem - please try later (Subject: [Ticket ID: XXXXX]

Or any other such Email Sending Failed errors.

As mentioned before there is no indication in the ticket that there was a problem and unless we manually search for such errors in the System Activity Log or we get a complaint from the client - we have no way to know this ticket reply was not sent to the client.

Now since in most (or maybe in all) such Email Sending Failed errors there is a clear indication of the ticket ID (in the examples above I changed the actual Ticket ID to XXX) I would like that the relevant error will be added as an inside note to the relevant ticket and the ticket status to change to "open" or "customer reply" or maybe another predefined status. Only if there is no way to know the relevant ticket this error is relevant to - a new ticket should be opened.

We need to know if there is a problem with a ticket reply we sent a client / contact - and keeping an eye on such errors in the System Activity Log is not realistic. I think that adding the information to the ticket with a clear way showing that there is a problem (with the new status and the inside note) will make things really better.

Regards,
Ram