We would find it hugely beneficial to have the option to disable markdown formatting when replying to support tickets.
We use a 3rd party live chat provider (provide support) and often copy/paste these chat transcripts into support tickets, but the way the chat transcripts are formatted means that when adding them to a ticket reply we end up with half the chat transcript appearing in a code block!
We have also found staff sending what appear to be normal replies, including things like lists for clients to follow but they end up with all kind of various indentations and numberings.
We handle a lot of tickets through WHMCS and our workload has been significantly added to with the introduction of markdown formatting and trying to get each reply to look readable to the client.
It would be much easier for us if the option was there to go back to simple plain text replies that we could simply type, then send, without having to worry about how the reply is going to be formatted.
disable rich text options in tickets
the richt-ext markdown syntax ability for admins to use in ticket replies has made a complete mess of my ticketing system.PLEASE make an option to disable it