Share, discuss and vote for what you would like to see added to WHMCS
178 Ideas Found. Showing page 1 of 9.
I'd like to be able to upload images in knowledge base articles, but this doesn't appear possible right now. It appears that the only way to include a...
we use office365 Exchange Online for our helpdesk email account.WHMCS helpdesk retrieves these mails via pop3 authenication.Microsoft has announced th...
In case a network issues happens a huge amount of clients are always writing the same, what is known. So in the case, if there is an issue entered in...
Hello, I would like to submit a new idea for the "support" category, it would be nice to create subcategories when creating support departme...
When interacting with a client via support tickets, it can be super handy to know what time it is where they currently are located.Therefore it would...
When working with a customer in a ticket, adding the ability to pin a ticket note to the top would be handy. Right now you can add a note to a ticket...
Add a wysiwyg editor or at least rtl/ltr support to tikets. when system is in RTL and have to write an answer in LTR - there is no such option.
My KB articles are search-engine friendly at the moment, e.g.https://www.example.com/portal/knowledgebase/37/Do-you-have-to-pay-for-a-domain-name-ever...
We want our customers to be able to email us and start a ticket, it is essential to part of our clients... but the problem is, it means that we have n...
I propose to integrate the GPT-4 API by OpenAI into our current ticketing system, not only to improve efficiency and customer service experience but a...
It would be nice to be able to add a group that has support ticket limitations. They're some customers that need to send several tickets for the same...
Most email clients will not thread tickets together with the same subject, because they are missing a header with a reference to the original email ID...
The inability to search beyond the initial message of a ticket has become a major hindrance in continuing to use WHMCS as support desk. While I am awa...
Please add a basic chatbot.... or recommend one...1) customer goes to knowledgebase2) chatbot launches "How can we help"3) customer adds a q...
Currently the "Allow Insecure Imports" option causes us some problems.One of which is that the ticket owner thinks their replies have been s...
The ticket system usually generates a reply when you submit a new ticket but when you reply to the ticket the old reply and subsequent replies keep ad...
We would like the capability to see Message header on each ticket reply.This is very helpful when tracking spam and other mail issues.
We would like to have the capability to see To address in Ticket replies.The issue is that we have multiple department and addresses and when we have...
when replying to a ticket, the status is automatically changed to ANSWERED.This has been a problem for years, as often you reply to a ticket to let a...
It is necessary to have control of how to order the articles of the knowledge base, and not only show the most popular articles.
Hello, We would like the option to stop clients from opening tickets after x 24 hours after it's being closed. This getting my annoying when the ticke...
Often, the technicians and others are not checking the ticket queue and sometimes tickets become forgotten.I'd like a feature where I can schedule a n...
Hi,Please allow Mail delivery failed: returning message to sender message through the system that prevents an autoresponder from opening a ticket.sinc...