Ticket Mail import to be able to remove old repetitive history
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Javier Oblitas shared this idea 1 year ago
- Support
- 1 Comment
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The ticket system usually generates a reply when you submit a new ticket but when you reply to the ticket the old reply and subsequent replies keep adding up on the ticket view area until there is too many repetitive content.
Example of how we end up viewing tickets, as you can see there is too much repetitive content:
-Original content.
-Ticket Reply1 with
Automated message below
-Ticket reply 2 with
Ticket Reply1 with
Automated message below
-Ticket Reply 3 with
Ticket reply 2 with
Ticket Reply1 with
Automated message below
--- and so on
MAYBE you don't have to delete this feature but just hide on screen the repetitive content unless we expand the view?
Thanks
Javier
Example of how we end up viewing tickets, as you can see there is too much repetitive content:
-Original content.
-Ticket Reply1 with
Automated message below
-Ticket reply 2 with
Ticket Reply1 with
Automated message below
-Ticket Reply 3 with
Ticket reply 2 with
Ticket Reply1 with
Automated message below
--- and so on
MAYBE you don't have to delete this feature but just hide on screen the repetitive content unless we expand the view?
Thanks
Javier
1 Comment
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WHMCS will automatically trim emails after a breakline. These are defined in the tblticketbreaklines table.
You must be getting emails from customers without a breakline or in a different format.
You can add the particular break line being used by the customer in question as a new row to the tblticketbreaklines table.
One other option would be to add a breakline to the top of the Support Ticket Reply email template, to direct clients to top-reply:
====== Please reply above this line ======