How can we improve WHMCS?

When working with a customer in a ticket, adding the ability to pin a ticket note to the top would be handy. Right now you can add a note to a ticket but it can easily get lost or missed since it goes down further with each ticket reply.

You can currently pin a note to an account and that will show up in the ticket, but that is only handy when it applies to the entire account. I'm specifically requesting this feature for when it only applies to a specific ticket, such as, "Customer has experienced issues and this ticket should only be handled by Example Person going forward."