Stop client reopening tickets
-
Danny Clowes shared this idea 1 year ago
- Support
- Post the first comment
9
Votes
Login to Vote
Hello,
We would like the option to stop clients from opening tickets after x 24 hours after it's being closed.
This getting my annoying when the ticket is resolved and a client opens the same ticket but for a different reason.
The only way can stop this at the moment is to delete the ticket then can't open a ticket that already closed.
If they email when the ticket is closed they get a message saying to open a new ticket but they can open the ticket back up in the client area.
Thank you,
Danny
We would like the option to stop clients from opening tickets after x 24 hours after it's being closed.
This getting my annoying when the ticket is resolved and a client opens the same ticket but for a different reason.
The only way can stop this at the moment is to delete the ticket then can't open a ticket that already closed.
If they email when the ticket is closed they get a message saying to open a new ticket but they can open the ticket back up in the client area.
Thank you,
Danny
Post the first comment
Login to post a comment.