Mail delivery failed: returning message to sender message
through the system that prevents an autoresponder from opening a ticket.
since version 8.4 when we send an email via a ticket system to a client we have no way to know if there is a problem and that the customer did not get the email (because his mailbox is full or maybe we have a spelling error in his email address or any other error) - and this is a big problem.
in the past any such error would be identified by our mail server and a
Mail delivery failed
email was automatically sent to us and open a ticket with all the information and we were able to resend the email or correct the spelling etc.
Since version 8.4 any such email is blocked by the system that prevents an autoresponder from opening a ticket - and the only way to know that there is an Mail delivery failed error is to manually go over the
in cpanel or the
Support Ticket Mail Import Log
- and this is a big problem.
The email is blocked since it contains the Auto-Submitted header with the value auto-replied or *. any such emails will not be imported into the WHMCS ticket system.
So please add a way for us to whitelist the Mail Delivery System email (usually something like [email protected]
) So any such email will not be blocked and a ticket with all the relevant information will be opened like it use to be before version 8.4.