David Cassidy
shared this idea
7 years ago
2
Votes
Quite often when invoices, reminders etc are generated, we get an auto-response from the client (it could be an out of office email). These open new tickets which then email the client (again) to say they've opened a ticket (which they didn't want to do).
Can these auto response emails somehow be filtered out?
Can these auto response emails somehow be filtered out?
Featured Comment
Thanks for suggestion.
WHMCS will automatically filter emails if a number of auto-responders are received in a 15 minute period: https://docs.whmcs.com/Support_Tab#Ticket_Reply_Email_Limit
This setting could be reduced to stop more than 1 or 2 auto-responses. The difficulty in preventing all emails entirely is being able to reliably determine an auto-responder from a genuine message, there isn't anything in the email headers themselves to differentiate them.
If there were any suggestions on how this might be achieved, that would be a good topic for discussion.