How can we improve WHMCS?

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Email

56 Ideas Found. Showing page 1 of 3.


Include email addresses that were added via CC to opening ticket and all replies

A number of our clients use email only to contact us for support. They never visit the ticket area of our support site.These clients tend to CC other...

  • Completed
Support Ticket Custom Field Type for Encrypted Data

Similar to my proposed request for encrypting the support ticket replies in the database, I would like to propose that a custom field type for support...

  • Completed
GDPR Compliance (Legally required by 2018)

We use the Email Marketer tool to send out two types ofemails based on the service you buy.Upsell email marketing3 emails over a 7 day period to help...

  • Completed
25 Votes
Invoice Auto Login Feature from email Templates

We need an AUTO Login Link feature in Invoice Email templates and PDF Invoices. There is a serverping addon available https://marketplace.whmcs.com/pr...

15 Votes
support and document the usage of support department custom fields for ticket e-mail templates

Currently the support department custom fields are not documented nor supported for usage in the ticket e-mail templates. This should be changed, as i...

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15 Votes
Ability to edit System Email Templates

I would like to request the ability to change/modify templates of System Emails likeWHMCS Domain Synchronisation Cron ReportWHMCS Automatic Setup Fail...

12 Votes
PGP Support

I wish PGP Support to sign outgoing Mails.

11 Votes
Add Terms of Service checkbox to Contact Form

Without a checkbox where any visitor accept that his data are going to be send or save, the Contact form potentially does not help me meet my GDPR obl...

8 Votes
When using the Email Marketer tool - send only one email per product per order

Hi, We are using the Email Marketer tool in order to send an offer to buy product 2 to a customer who bought product 1 by using the Number of Days aft...

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7 Votes
Disable Domain Sync Notification

Hi,This is a very important and urgent feature. The Domain Sync Notification is an irrelevant email and without useful information.We are receiving ev...

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7 Votes
Let clients select what emails they want to receive

Some of my clients ask if it was possible to select what mails they want to receive.It seems i can only select a few mails on client basis but the cli...

6 Votes
HTML Email Signature

It would be a great feature to add HTML to the email signature of each staff management.I realize there's a one generic email signature (Global Email...

6 Votes
Add some Merge Tags to email templates - requestor_email and support department's custom fields

A follow up request based out of a ticket exchange I had with support (UYJ-366196).It would be a GREAT addition to be able to, from within email templ...

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5 Votes
multilingual email headers and footers

I want to post a localised legal (GDPR) statement in the footer of every email sent out by WHMCS. Best would be when this is done in the email settin...

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5 Votes
Add support Custom Client Fields to use in Support Email Templates.

Expand the possibilities variables in Email Templates - Add Custom Client Fields for use in Support Email Templates.

5 Votes
Email Campaigns: Send for Each Domain option on all email types

By default, a customer will receive only one copy of the mailing containing merge data for the first matching product found in their account. However,...

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5 Votes
Disable certain automatic emails

I would like to disable automatic email notifications for certain emails such as the payment receipt for example. Some emails need to be sent manually...

5 Votes
Option to Overwrite Scheduled Email Campaigns Frequency

The new Email Campaigns Tool in WHMCS 8.0 is pleasing, especially the Schedule Campaign option. However, the Email Campaign functionality currently ha...

4 Votes
The ability to stop all emails from being sent to a client account

Hello,It would be great to see an option on the client profile, when enabled ensuring that no emails at all are sent to the client's email including a...

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4 Votes
Modify FROM and REPLY-TO in Ticket Notifications

I need to all emails sent by my WHMCS have a FROM Address: [email protected] emails sent by the support tickets are being sent by their email (...

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3 Votes
Add fuction for Admin to recieve emails when new account is created

I believe it would be a nice feature if the admin was notified by emailevery time an account is created.This would cover both Clients and affiliates.

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3 Votes
BCC field in Email Templates

Hello,Kayako has the possibility to send a notification to staff when a ticket is replied to prevent that other operator replies the same ticket (prod...

3 Votes
Multiple mail server relay support

Suggested feature: have a few mail servers to be configured globally for email sending. Explanation: let's say, there are two mail relay servers, mail...

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