How can we improve WHMCS?

Share, discuss and vote for what you would like to see added to WHMCS


83 Ideas Found. Showing page 1 of 5.

Include email addresses that were added via CC to opening ticket and all replies

A number of our clients use email only to contact us for support. They never visit the ticket area of our support site.These clients tend to CC other...

  • Completed
Support Ticket Custom Field Type for Encrypted Data

Similar to my proposed request for encrypting the support ticket replies in the database, I would like to propose that a custom field type for support...

  • Completed
GDPR Compliance (Legally required by 2018)

We use the Email Marketer tool to send out two types ofemails based on the service you buy.Upsell email marketing3 emails over a 7 day period to help...

  • Completed
92 Votes
Purpose OX APP Suite on EU servers

Today, OX APP Suite is only purposed on US Servers trough MarketConnect.Please, make it available on EU server also because OX prupose it : https://eu...

76 Votes
When using the Email Marketer tool - send only one email per product per order

Hi, We are using the Email Marketer tool in order to send an offer to buy product 2 to a customer who bought product 1 by using the Number of Days aft...

  • No Comments
63 Votes
Ability to disable domain sync emails

We (and many others from looking in Google) would like the ability to disable domain sync emails unless there is an issue/error in the domain sync. We...

63 Votes
Invoice Auto Login Feature from email Templates

We need an AUTO Login Link feature in Invoice Email templates and PDF Invoices. There is a serverping addon available

59 Votes
Option to Overwrite Scheduled Email Campaigns Frequency

The new Email Campaigns Tool in WHMCS 8.0 is pleasing, especially the Schedule Campaign option. However, the Email Campaign functionality currently ha...

24 Votes
E-Mail Template Smarty Error/Sanity Check

We just had a case where editing in HTML caused some rogue HTML to make it into the plain text code of an e-mail template that broke the Smarty Templa...

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19 Votes
Ability to edit System Email Templates

I would like to request the ability to change/modify templates of System Emails likeWHMCS Domain Synchronisation Cron ReportWHMCS Automatic Setup Fail...

18 Votes
Support for MailerSend as an additional Email Provider

It could be great if WHMCS added additional email providers on the Mail tab, specifically MailerSend, for transactional emails. MailerSend has a bette...

  • No Comments
16 Votes
support and document the usage of support department custom fields for ticket e-mail templates

Currently the support department custom fields are not documented nor supported for usage in the ticket e-mail templates. This should be changed, as i...

  • No Comments
13 Votes
email marketer - Add Domain Registration to Product Filter

HIWe want to create a e-mail marketer rule to email those who have registered a domain name with us but do not have any hosting products. Currently do...

12 Votes
Add Terms of Service checkbox to Contact Form

Without a checkbox where any visitor accept that his data are going to be send or save, the Contact form potentially does not help me meet my GDPR obl...

12 Votes
Rate Limit Email Verification Emails

A client of mine entered the wrong email while registering on our website. He requested email verification five times straight. Because his email didn...

12 Votes
Modify FROM and REPLY-TO in Ticket Notifications

I need to all emails sent by my WHMCS have a FROM Address: [email protected] emails sent by the support tickets are being sent by their email (...

11 Votes
The ability to stop all emails from being sent to a client account

Hello,It would be great to see an option on the client profile, when enabled ensuring that no emails at all are sent to the client's email including a...

11 Votes
Update PDF invoice encoding for RTL languages to UTF-8

Hi there, your PDF invoice not work in RTL languages Because it's not gave UTF-8 encoding Please fix it Thank you

  • No Comments
10 Votes
Add some Merge Tags to email templates - requestor_email and support department's custom fields

A follow up request based out of a ticket exchange I had with support (UYJ-366196).It would be a GREAT addition to be able to, from within email templ...

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9 Votes

We would need to be able to bypass sending emails to current customers to avoid spam on "x days after order date" option.

8 Votes
Klaviyo Integration email marketing + e-commerce automation

Hi there,I know WHMCS recently has a Mailchimp integration with abandoned cart, but personally I'm not really a Mailchimp enthusiast. There are better...

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8 Votes
Email composition/sending permission delegation.

Requested to create permission delegation on email composition. So we can decide what admin has permission to send Mass email.This request will avoid...

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7 Votes
HTML Email Signature

It would be a great feature to add HTML to the email signature of each staff management.I realize there's a one generic email signature (Global Email...