How can we improve WHMCS?

Share, discuss and vote for what you would like to see added to WHMCS

  1. Home
  2. Ideas
  3. Email
  4. Modify FROM and REPLY-TO in Ticket Notifications

Modify FROM and REPLY-TO in Ticket Notifications

  • Filipe Mendes shared this idea 7 years ago
  • Email
  • 3 Comments


15 Votes
Login to Vote
I need to all emails sent by my WHMCS have a FROM Address: [email protected]

The emails sent by the support tickets are being sent by their email ([email protected]) and are being blocked in my Office 365 SMTP.
Ideally, FROM should be "[email protected]" and REPLY-TO be "[email protected]"

3 Comments

Login to post a comment.

Jalal Moss commented 2 hours ago
I've been using WHMCS for a while now, and I completely resonate with the need to modify the "FROM" and "REPLY-TO" fields in ticket notifications. In my previous role managing customer support for a gaming platform, clarity in communication was crucial. When we implemented custom email settings, it reduced confusion significantly among our users who often felt lost when replying directly from their email clients.

It would be fantastic to see this feature integrated; it truly enhances user experience by aligning the ticketing system's communication with branding. This adjustment could simplify interactions and ultimately foster better relationships between support teams and customers. Thank you for bringing this up! https://gamesforfree.io
DeDoHo commented 21st February 25
+1 Vote
Currently, I'm using a third-party mail server to send all notifications, keeping my domain https://www.dedoho.pw/ clean. However, I need a REPLY-TO header so the client can respond directly to our mail server and then import it to WHMCS.
swinghosting commented 27th February 24
Having a default Reply-To field and the ability to customize that per template falls into the category of "obvious and simple features the absence of which are highly frustrating."