When using the Email Marketer tool - send only one email per product per order
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ramf shared this idea 5 years ago
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Hi,
We are using the Email Marketer tool in order to send an offer to buy product 2 to a customer who bought product 1 by using the Number of Days after order date.
The problem is that if the customer ordered several copies / units of the same product via this order - he will get the email over and over again - one email per product he ordered - even if all the products where ordered together on the same order.
So if the client order 12 units of product 1 in order number 123 - he will get 12 emails when we use the Email Marketer tool to tell him about product 2...
Please make sure that when using the Email Marketer tool - only one email is sent per product per order - and not per product only.
Thanks!
Ram
We are using the Email Marketer tool in order to send an offer to buy product 2 to a customer who bought product 1 by using the Number of Days after order date.
The problem is that if the customer ordered several copies / units of the same product via this order - he will get the email over and over again - one email per product he ordered - even if all the products where ordered together on the same order.
So if the client order 12 units of product 1 in order number 123 - he will get 12 emails when we use the Email Marketer tool to tell him about product 2...
Please make sure that when using the Email Marketer tool - only one email is sent per product per order - and not per product only.
Thanks!
Ram
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For more information, please see:
https://docs.whmcs.com/8-13/system/email/email-campaigns/#Internal_Queue_vs._External_Send_Requests https://mycabinquiz.com/
We agree this is not the intended behavior and will ensure the tool's logic is corrected to send only one email per product per order to avoid spamming。