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Ability to disable domain sync emails

  • Richard Leishman shared this idea 5 years ago
  • Email
  • 8 Comments


75 Votes
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We (and many others from looking in Google) would like the ability to disable domain sync emails unless there is an issue/error in the domain sync. We currently have our corn set to 6 hours due to the number of domains we receive or transfer away on a daily/weekly basis and it fills up our email boxes.

Thank you
Merged Ideas
    Disable Domain Sync Notification
    Hi,This is a very important and urgent feature. The Domain Sync Notification is an irrelevant email and without useful information.We are receiving every day many emails like this and need disable him, we not do anything with this emails.Thank you very much.

Featured Comment

WHMCS commented 25th October 21
Hi Richard,
Thanks for taking the time to submit this suggestion.

These important notification emails are grouped under the System Emails category, so as an immediate option can all be disabled by unticking that Email Notification option from your Administrator Role (Configuration > System Settings > Administrator Roles > Edit).

10 Comments

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Romeo Marra commented 12th February
The repeated responses from WHMCS official are a bit obtuse here. We sync every 5 minutes and right now I have a folder with 2400 emails. OpenSRS module for example, doesn't track transfer out status like some other registrar modules and so when a customer transfers out (and they never notify anyone), then that domain is in an error state but remains active in WHMCS. Turning off ALL system notifications to stop this 1 annoyance is not a proper answer. The correct way to handle domain sync exceptions is to provide a page which lists domains that threw an error - which then allows you to deal with them. This could go in the todo list or other list which allows you to manage the exceptions. All other things can simply be logged to the customer's activity log - ie expiry date updated to... or next due date updated to.... / the lack of understanding regarding this issue seems astounding. Do you really think that searching the emails for the word "error" then, looking at the email that lists 50 domains - copy/paste the domain into the WHMCS search, then dealing with the situation (marking cancelled etc..) is really the best method you can think of? There are so many votes and comments on this - I invite you to rethink your position on this - if you polled your entire customer base, I would bet most of your customers would welcome this change.
Daniel F. commented 4th May 23
Hi,

we have the same problem as a fresh and new WHMCS customer. It is pretty disturbing to our staff, that we get spammed by these emails many many times a day.

There should be an E-Mail/Notification System within WHMCS that allows you to disable info mails, or set to "error/warn only".

For us this currently is a strong point against using WHMCS which we are currently using on internal trial before we rely on it and switch our customer database over to it.

It REALLY needs to be changed.

The suggested solution by the WHMCS Team here is not practicable and disable all other e-mails that might be required for admins to be aware of as well.
Michael Kapoustin commented 8th March 23
I totally agree with this, let there be a view in the dashboard and only send emails when something goes wrong. Sending email everything is not ideal
Thomas Roman commented 10th June 22
Yes, I agree. A 'something went wrong' email would be ideal. I have a few WHMCS installations and it would be great to only receive emails when things go wrong with the cron job. Thank you!
Richard Leishman commented 2nd November 21
Hi John,

Thanks for your response. Although the "System Emails" checkbox is close, if I disable this feature, I will no longer receive other important emails such as invalid login attempts.
Official Response
WHMCS commented 25th October 21
Hi Richard,
Thanks for taking the time to submit this suggestion.

These important notification emails are grouped under the System Emails category, so as an immediate option can all be disabled by unticking that Email Notification option from your Administrator Role (Configuration > System Settings > Administrator Roles > Edit).
EntirelyDigital commented 19th December 22
I think the point is that an email should be sent only if there is an issue - error / disabling it altogether is not what the requestor is asking.
Limit the email to 1 per day with a summary of any errors - OR - have an interface that allows you to review any domains with sync errors on one page in the admin area.
Official Response
WHMCS commented 25th October 21
Hi there,
Thanks for taking the time to submit this suggestion.

These important notification emails are grouped under the System Emails category, so as an immediate option can all be disabled by unticking that Email Notification option from your Administrator Role (Configuration > System Settings > Administrator Roles > Edit).
soloweb commented 25th October 21
That option disables other options that are required
Sebastriaan Molenaar commented 21st November 20
There really is no good reason to email any "everything went well" emails.
This can be shown in the dashboard, the only emails I would like to receive are when something went wrong.