How can we improve WHMCS?

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support and document the usage of support department custom fields for ticket e-mail templates

Kamil P shared this idea 6 years ago
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16 Votes

Currently the support department custom fields are not documented nor supported for usage in the ticket e-mail templates. This should be changed, as it is possible to use client custom fields in the applicable e-mail templates already.

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sfgsbha commented 5 days ago

This would be a useful improvement. Having support department custom fields available in ticket email templates would make it much easier to keep automated replies relevant and consistent.
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How can we improve WHMCS?

support and document the usage of support department custom fields for ticket e-mail templates

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