Would it be possible for only the Primary contact and the contact who opened a support ticket to receive email notifications for that ticket. Currently we have clients who have upto 50 contacts and as it stands every contact under the client gets an email notification for every update to every ticket - even the ones they have no interest in. This seems insane.
Support ticket notifications - limit to contact participating
I would like to suggest a couple tweaks to the support ticket system:Can you make it so that we can have to option to choose to have support tickets notifications sent to the clients participating in that support ticket only and not to all the clients listed as contacts in the account. You could also have a facility to add contacts to a discussion / support ticket. These contacts would of course have to be listed as contacts for the account.If that is put into place, can we have an option to hide support tickets from a contact in the same account if that contact has not participated in that support ticket, i.e. to have listed only the support tickets relevant to that contactThis is particularly useful when using the project manager since some contacts may not want to receive and / or view all the communications but only those relevant to them.This should also apply to the main account contact where there should be an option to be notified of all communications or only those relevant to him/her.
Limit support notifications to the sender and not all contacts
Currently, when a client sends a support ticket in, notifications get sent to all contacts in the account who have support notifications enabled. This can be annoying for the contacts because they all get notifications of all tickets and they don't want them, but I can't disable notices because they need to get them when they submit a ticket.If we could allow the initial notification to the sender, then choose to allow all clients who want notifications or select additional individuals one by one who does want them. That's just an idea, but to give us more flexibility over support ticket notifications would be great.