How can we improve WHMCS?

Share, discuss and vote for what you would like to see added to WHMCS

Support

181 Ideas Found. Showing page 6 of 10.


3 Votes
Capability to see To address in Ticket replies

We would like to have the capability to see To address in Ticket replies.The issue is that we have multiple department and addresses and when we have...

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3 Votes
Ticket Mail import to be able to remove old repetitive history

The ticket system usually generates a reply when you submit a new ticket but when you reply to the ticket the old reply and subsequent replies keep ad...

3 Votes
Set status of new tickets

There should be an option to set the status of a new ticket upon creation. Most of the time they are not "open" when we create them. We ofte...

3 Votes
Subject drop downs with primary and secondary options

Our team deals with a wide range of issues, instead of having many departments, we have a single help desk as the team works together to solve issues....

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3 Votes
Support Custom Fields Mandatory for Admins

Hi,Please add an option to select if a Support Ticket Departments Custom Field is mandatory / Required FieldNow we can set the Custom Field to be Requ...

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2 Votes
Sending Hosting/VPS Product Details over Ticket .

HINormally , when client orders product and pays , product login details are send to client over email automatically . What I want to do is , rather t...

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2 Votes
Spam Control Whitelist

we have an issue with a VOIP server being blocked by spam control accidentally from time to time so would like to be able to whitelist specific email...

  • Declined
2 Votes
next and previous buttons on ticket detail page

I would like to quickly move from ticket to ticket when inside the ticket detail view. If i have a filtered list of tickets and i open one ticket in t...

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2 Votes
IP address in support tickets

It would be great if the sender's IP address was included in support tickets automatically.Often a ticket is connected to IP matters (e.g. firewall) a...

2 Votes
Automatically flag ticket to staff member who opened it.

HelloSomething that would be handy is the ability to automatically flag the person who opened a ticket as the owner.This is currently a manual process...

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2 Votes
Add Rocketbots Self-Learning Support Chat

There is this chatbot messenger called Rocketbots. Its AI interface works really well and its really help me with my customer support in terms of quic...

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2 Votes
Administrator Roles to be improved upon

The current permissions in the Administrator Roles are a great start, however, based on our latest experience, it needs to be revised to allow the fol...

2 Votes
Tickets - Ignore "Automatic reply" in subject lines

We have all system emails from WHMCS send out as our default support email address (e.g. new invoices, payment reminders etc) because often our custom...

2 Votes
Translation of Ticket statuses

We noticed that it is not possible to translate the ticket status to our own language.If we do this (with some database forces), the tickets still get...

2 Votes
Reply is being written (in real time)

Hello,So I notice that when I enter a ticket and one of my colleagues is writing a reply you will receive a blue balloon on top saying "Staff sta...

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2 Votes
Display Product / Service ID

Display new column with Product / Service ID.This can help for tickets like this below, when it's not automated (auto release).Service ID # 2855 requi...

2 Votes
Add CC option to Ticket NOTES

Love the CC field on Ticket Replies, but having one on Ticket NOTES would be even better! Can't tell you the number of times I've added a note to a ti...

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2 Votes
Auto-reply to ticket

I think WHMCS Should have a bulit in or Addon open to the public that auto-repliesto ticket.WHMCS currently has this feature for their site but it was...

2 Votes
Add a way to search for ticket CC Recipients email addresses via the sidebar Filter Tickets menu

Hi, Now we can use the sidebar Filter Tickets menu to search for ticket by email address, this search will show only the TO email address of such a ti...

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2 Votes
Staff position displayed to client when viewing support ticketing system.

This would be defined by users with the permission to edit Administrator accounts, and would be set as an option titled "Position".In the su...

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