Share, discuss and vote for what you would like to see added to WHMCS
196 Ideas Found. Showing page 6 of 10.
We want our customers to be able to email us and start a ticket, it is essential to part of our clients... but the problem is, it means that we have n...
To my surprise it is not possible to set a from name of emails send by the support system. Support emails are sent with the from name as the company n...
Right now we can set FROM name in the settings, but it's static and doesn't change.What we noticed in another business using another helpdesk system i...
Hi,Since we are (like the rest of the world) under the effect of the covid 19 pandemic and lot's of business are requested to keep a log of employees...
When working with a customer in a ticket, adding the ability to pin a ticket note to the top would be handy. Right now you can add a note to a ticket...
Currently when creating a ticket it defaults to the account holder, and there is no way to choose any of the contacts instead. This of course doesn't...
We would like to have the capability to see To address in Ticket replies.The issue is that we have multiple department and addresses and when we have...
The ticket system usually generates a reply when you submit a new ticket but when you reply to the ticket the old reply and subsequent replies keep ad...
There should be an option to set the status of a new ticket upon creation. Most of the time they are not "open" when we create them. We ofte...
Wishlist:1. Create an ignore list by email addresses or certain domains.2. When importing email from POP3 or Gmail, the process will skip email addre...
When interacting with a client via support tickets, it can be super handy to know what time it is where they currently are located.Therefore it would...
Our team deals with a wide range of issues, instead of having many departments, we have a single help desk as the team works together to solve issues....
When a reply to a support ticket has been blocked, we get an alert at the top of the ticket saying "Unimported Replies - The following replies we...
HINormally , when client orders product and pays , product login details are send to client over email automatically . What I want to do is , rather t...
we have an issue with a VOIP server being blocked by spam control accidentally from time to time so would like to be able to whitelist specific email...
I would like to quickly move from ticket to ticket when inside the ticket detail view. If i have a filtered list of tickets and i open one ticket in t...
It would be great if the sender's IP address was included in support tickets automatically.Often a ticket is connected to IP matters (e.g. firewall) a...
HelloSomething that would be handy is the ability to automatically flag the person who opened a ticket as the owner.This is currently a manual process...
There is this chatbot messenger called Rocketbots. Its AI interface works really well and its really help me with my customer support in terms of quic...
The current permissions in the Administrator Roles are a great start, however, based on our latest experience, it needs to be revised to allow the fol...