How can we improve WHMCS?

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IP address in support tickets

  • xxxmicrobexxx shared this idea 8 years ago
  • Support

It would be great if the sender's IP address was included in support tickets automatically.

Often a ticket is connected to IP matters (e.g. firewall) and it saves time having the IP up front rather than having to email them and ask them to go to and wait for them to reply.

Coding this would be trivial


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Hi there,
When a ticket is submitted via the ticket submission form, the client's address will be displayed at the bottom of the first message.
YES! My clients get locked out for WP login password issues and having their IP in the ticket would make it SO easy to unban them instead of having them visit an IP page to get their IP and send that back to me.