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IP address in support tickets

  • xxxmicrobexxx shared this idea 9 years ago
  • Support
  • 2 Comments


2 Votes
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It would be great if the sender's IP address was included in support tickets automatically.

Often a ticket is connected to IP matters (e.g. firewall) and it saves time having the IP up front rather than having to email them and ask them to go to whatismyip.com and wait for them to reply.

Coding this would be trivial

2 Comments

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Official Response
WHMCS commented 18th October 19
Hi there,
When a ticket is submitted via the ticket submission form, the client's address will be displayed at the bottom of the first message.
Eric Caldwell commented 3rd October 19
YES! My clients get locked out for WP login password issues and having their IP in the ticket would make it SO easy to unban them instead of having them visit an IP page to get their IP and send that back to me.