Share, discuss and vote for what you would like to see added to WHMCS
178 Ideas Found. Showing page 6 of 9.
I'd like to see an option to restrict users to viewing only the tickets they have submitted. Currently any user can see any ticket from anyone.I have...
Sometimes it is convenient to edit a support ticket note.This edit should not change the date and position of the note in the ticket.
Any administrator on the watchlist of a ticket will be notified upon any change that it might receive.Unfortunately, this email is exactly the same th...
When an 'unauthorised' user sends a reply to a ticket in a client-only support department, they are entered into the ticket import log. Previously, th...
Hi,It would be great if there is an option to disable ticket auto closure emails for any client. This will help if any client wants to disable ticket...
Please add a basic chatbot.... or recommend one...1) customer goes to knowledgebase2) chatbot launches "How can we help"3) customer adds a q...
We are looking to enable previous responses in our ticket responses for clients. I have found the bit on "quoting replies" in a ticket, but...
when the client clicks on "close ticket" or after a ticket replay add the options for tips.and allow the clients to pay what they like as a...
Hello,Could you please consider a new feature in upcoming whmcs versions to assign all the tickets of a deleted user to some other user we prefer.
Akismet Integration To Reduce Spam On Support Ticket And Contact Form.
An article always has a author but there is no option for adding it automatically
Due to the custom fields being on a tab on the support ticket view within the admin it is very easy to miss key information that might have been added...
HelloSomething that would be handy is the ability to automatically flag the person who opened a ticket as the owner.This is currently a manual process...
First of all, my english is not good.I write with the help of translation.So if you don't understand, please ask.Let me try to explain it better.You k...
When looking at the support ticket's queue, it would be very nice if the filters you had in place, weren't cleared everytime that the auto-refresh int...
I want to make a more visual page for knowledgebase as if it was kind of a blog. So that in the knowledge base layout every article can have their aut...
A feature we use in Kayako, is the ability to tag an email addresses which log support tickets to an organisation. We can then set a customer organisa...
Just about all Spam protection systems include headers in the emails that indicate a spam status. For example most WHMCS users are bound to be using e...
I have some clients that always complain about the support auto-responder and some that love it! I'd like to be able to turn off the autoresponder fo...
Dear All,I can see from Administrator role - it has the below:1)Open New Ticket2)Delete TicketHowever it does not prevent the support user to 1) Reply...