Share, discuss and vote for what you would like to see added to WHMCS
178 Ideas Found. Showing page 6 of 9.
Option to expand products / services without displaying amount.Path: supporttickets.php
Option to filter by product / service status on ticket.Example:https://snipboard.io/dtFQKI.jpgPath: supporttickets.php
When you mouse over the product / service, you could display the description./supporttickets.php
Display new column with Product / Service ID.This can help for tickets like this below, when it's not automated (auto release).Service ID # 2855 requi...
Just about all Spam protection systems include headers in the emails that indicate a spam status. For example most WHMCS users are bound to be using e...
Any administrator on the watchlist of a ticket will be notified upon any change that it might receive.Unfortunately, this email is exactly the same th...
It would be helpful to be able to assign a task to a support department so that members can see and take it.Regards.
When entering a ticket from the client portal, a sales/support agent should be able to assign the ticket to any department, not just the ones he/she i...
Instead of removing responses from a ticket to create a new ticket with it would be more beneficial to copy the content of the reply and create the ne...
Akismet Integration To Reduce Spam On Support Ticket And Contact Form.
I think it would be a really good feature to be able to restrict access to individual knowledge base articles and/or knowledge base categories/subcate...
HelloSomething that would be handy is the ability to automatically flag the person who opened a ticket as the owner.This is currently a manual process...
There should be an option to set the status of a new ticket upon creation. Most of the time they are not "open" when we create them. We ofte...
How can we set all tickets of certain clients who purchased domain and SSL as HIGH TICKET LEVEL?How can we set all tickets of certain clients who purc...
The WHMCS behavior is set to send staff replies to tickets only to the client and any other staff that has explicitly watched a particular ticket. W...
The content [Ticket ID] present in every mail subject generated from ticketing system is an element wich may be missing and make us ha...
Hello, we need spam control to support wildcard matches (at least), because not everyone runs WHMCS on cPanel and such, so there is no possibility to...
This is severeal time that in case a client has several services, and he opens a ticket, and select the related service before submit his query :1 - o...
Right now we can set FROM name in the settings, but it's static and doesn't change.What we noticed in another business using another helpdesk system i...