Share, discuss and vote for what you would like to see added to WHMCS
178 Ideas Found. Showing page 6 of 9.
There should be an option to set the status of a new ticket upon creation. Most of the time they are not "open" when we create them. We ofte...
Our team deals with a wide range of issues, instead of having many departments, we have a single help desk as the team works together to solve issues....
Hi,Please add an option to select if a Support Ticket Departments Custom Field is mandatory / Required FieldNow we can set the Custom Field to be Requ...
HINormally , when client orders product and pays , product login details are send to client over email automatically . What I want to do is , rather t...
we have an issue with a VOIP server being blocked by spam control accidentally from time to time so would like to be able to whitelist specific email...
I would like to quickly move from ticket to ticket when inside the ticket detail view. If i have a filtered list of tickets and i open one ticket in t...
It would be great if the sender's IP address was included in support tickets automatically.Often a ticket is connected to IP matters (e.g. firewall) a...
HelloSomething that would be handy is the ability to automatically flag the person who opened a ticket as the owner.This is currently a manual process...
There is this chatbot messenger called Rocketbots. Its AI interface works really well and its really help me with my customer support in terms of quic...
The current permissions in the Administrator Roles are a great start, however, based on our latest experience, it needs to be revised to allow the fol...
We have all system emails from WHMCS send out as our default support email address (e.g. new invoices, payment reminders etc) because often our custom...
We noticed that it is not possible to translate the ticket status to our own language.If we do this (with some database forces), the tickets still get...
Hello,So I notice that when I enter a ticket and one of my colleagues is writing a reply you will receive a blue balloon on top saying "Staff sta...
Display new column with Product / Service ID.This can help for tickets like this below, when it's not automated (auto release).Service ID # 2855 requi...
Love the CC field on Ticket Replies, but having one on Ticket NOTES would be even better! Can't tell you the number of times I've added a note to a ti...
I think WHMCS Should have a bulit in or Addon open to the public that auto-repliesto ticket.WHMCS currently has this feature for their site but it was...
I've been looking into WHMCS documentation in order to find any config on the matter but it seems there isn't one?Basically what I need is to be able...
Hi, Now we can use the sidebar Filter Tickets menu to search for ticket by email address, this search will show only the TO email address of such a ti...
This would be defined by users with the permission to edit Administrator accounts, and would be set as an option titled "Position".In the su...
https://www.pivotaltracker.com is an agile project planning tool. Currently we use the whmcs project tool for small projects but we use pivotal tracke...