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Set status of new tickets



3 Votes
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There should be an option to set the status of a new ticket upon creation. Most of the time they are not "open" when we create them.

We often open tickets for clients that we had conversations with on the phone. It would help efficiency if we could set the status in the new ticket creation page.

4 Comments

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ramf commented 19th June 19
Hi,
You can change the name from open to any other status name you want via setup- > support -> ticket status and change / edit the "open" status. you can also add any other status you want.
Thanks!
Ram
Nathan commented 28th June 19
Thanks, but this is not a question of renaming a ticket status. We would like to have the status be set to a different status
Reynold Woeke commented 29th June 19
Agreed. And also the ability to assign the ticket to someone on creation of it
Nathan commented 18th June 19
I'd also add that it would be great to assign to a staff member at the same time