How can we improve WHMCS?

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Ignoring certain emails/domains to create a ticket.

  • Joshua Dharmawan shared this idea 9 months ago
  • Support
  • 1 Comment


Wishlist:
1. Create an ignore list by email addresses or certain domains.
2. When importing email from POP3 or Gmail, the process will skip email addresses/domains that are on the ignore list.
3. No new ticket will be created, and no reply will generated.

The problem we are facing:
We want to ignore notification emails.

Thank you

2 Comments

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Hi Joshua,
Thank you for submitting this idea.

The ticket system contains a number of blocking options under Spam Control: https://docs.whmcs.com/support/spam-control/

What ability would you like to see in addition to these?
Thank you for submitting this idea.

The ticket system contains a number of blocking options under Spam Control: https://docs.whmcs.com/support/spam-control/ https://golfhitgame.org

What ability would you like to see in addition to these?

The idea of an ignore list to skip ticket creation and replies is spot-on for keeping workflows clean.