Share, discuss and vote for what you would like to see added to WHMCS
178 Ideas Found. Showing page 3 of 9.
Hello,When we add a new administrator with permissions to access to assigned tickets only, search bar is still showing sensible information about tick...
I have some clients that always complain about the support auto-responder and some that love it! I'd like to be able to turn off the autoresponder fo...
It is hugely important to humanize the interaction we have with our clients over tickets. We really want to include a staff image in ticket signatures...
Hi,It would be great if there is an option to disable ticket auto closure emails for any client. This will help if any client wants to disable ticket...
I'd like to see an option to restrict users to viewing only the tickets they have submitted. Currently any user can see any ticket from anyone.I have...
Hi,Please add an option to select if a Support Ticket Departments Custom Field is mandatory / Required FieldNow we can set the Custom Field to be Requ...
Right now I can filter my ticket queue based on which of my technicians the tickets are assigned to. I'd like a filter which would allow me to see onl...
I would like to see auto assigning of tickets when an agent/staff member replies. Our team often forget to assign a ticket to themselves once they hav...
Hi, Now when sending an ticket reply to a client / contact while there is a problem with the email address - the email will not be sent (although ther...
Hi, Now we can use the sidebar Filter Tickets menu to search for ticket by email address, this search will show only the TO email address of such a ti...
Hi,Please allow hyperlink to be imported to WHMCS tickets.Now when a customer sends us an email and use hyperlink or buttons - WHMCS is removing them...
When you quote a previous reply in a ticket it currently does not included the date/time of that reply.I would like that info be be included, so the c...
Regarding opening tickets through emails, currently, the system only opens tickets if the email sending the request is already a registered contact fo...
When you create a quote for a potential client, and they reply to that quote, this creates a ticket.It would be very useful if the ticket was linked t...
Hello,Most of the times client upload jpg of 8-10 MB or taken from mobile phone instead of taking screenshot.The size of screenshot is under 400 KB an...
With more and more companies moving to cloud hosted email services like Microsoft 365, Google Workspace and even OX AppSuite, the ability to manage mu...
For hosting like us that deal mainly with IPs, the AutoCorrect feature in the editor is really annoying. When you type 1.1.1.1 and hit enter, it will...
It would be great if WHMCS favicon.ico icon had an "Awaiting Tickets" Indicator (# of tickets waiting) similar to the way GMail does it for...
Ability to hide/unhide the amount column at support ticket at some roles This can be done in Administrator Roles. For example I have roles sales, mark...
It would be great if the "view ticket screen" on the admin area displayed the server name to which each service belongs to, if that service...