Auto assign ticket to agent
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Gavin Pedley shared this idea 3 years ago
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I would like to see auto assigning of tickets when an agent/staff member replies.
Our team often forget to assign a ticket to themselves once they have picked it up, it would be great for WHMCS to auto assign to the agent/staff member who first replies to a ticket.
Our team often forget to assign a ticket to themselves once they have picked it up, it would be great for WHMCS to auto assign to the agent/staff member who first replies to a ticket.
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