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Filter for Unassigned tickets

  • Karl Stallknecht shared this idea 4 years ago
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  • 2 Comments


12 Votes
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Right now I can filter my ticket queue based on which of my technicians the tickets are assigned to. I'd like a filter which would allow me to see only tickets with no assigned owner (so I can assign them to someone).

Thanks!
Karl Stallknecht

2 Comments

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Websavers commented 1 week ago
Agreed! It's kinda bizarre that the heading is "Unassigned Tickets" when it includes tickets assigned to others. Those obviously not unassigned. It should, by default, show only unassigned tickets, with a toggle to 'Also show tickets assigned to others'
Richie commented 12th September 21
I'd even be happy to just have the "Unassigned" tickets, which are all new, appear at the top and all assigned tickets below it, so that new tickets are seen and not accidentally ignored if they are off the bottom of the screen.