How can we improve WHMCS?

Share, discuss and vote for what you would like to see added to WHMCS

Limit attachment size in support tickets

  • Dhaval Chandrani shared this idea 3 years ago
  • Support
  • 1 Comment


Hello,

Most of the times client upload jpg of 8-10 MB or taken from mobile phone instead of taking screenshot.

The size of screenshot is under 400 KB and are much better then taken pic from mobile cam.

Unfortunately, there is no way in whmcs to limit attachment size.
WHMCS Team Clarification:
This request is about adding the ability to configure a maximum permitted size for uploads, separate from the PHP upload_max_filesize setting, to allow restricting the size of files users can upload when attaching files to support tickets or their replies.

2 Comments

Login to post a comment.

When uploads are being performed via the UI it would be possible to enforce a maximum upload size. But what about the scenario where a support ticket is being opened by email? What would you want to happen to the attachments that were over the size limit then?
That attachment (email) should be rejected uploaded over sized