Share, discuss and vote for what you would like to see added to WHMCS
178 Ideas Found. Showing page 3 of 9.
Visual design is always a priority in a business and more so for a blog, I try to make the knowledge base look better and I would do it using a featur...
Currently the Tickets tab on a client in the admin area sorts from oldest to newest. That means if you go here and try to look up the most recent tick...
Most of the WHMCS users allow submitting ticket to "Registered" clients only and rest of the emails are bounced. Also, when users submit a t...
Hello,Most of the times client upload jpg of 8-10 MB or taken from mobile phone instead of taking screenshot.The size of screenshot is under 400 KB an...
For hosting like us that deal mainly with IPs, the AutoCorrect feature in the editor is really annoying. When you type 1.1.1.1 and hit enter, it will...
Regarding opening tickets through emails, currently, the system only opens tickets if the email sending the request is already a registered contact fo...
With more and more companies moving to cloud hosted email services like Microsoft 365, Google Workspace and even OX AppSuite, the ability to manage mu...
It is necessary to integrate fields to add social tags in the knowledgebase articles or allow to integrate custom code in the header according to the...
Sometimes our articles tend to be related with two or more categories but you can only add an article in one cat.
Hello,I have been loving the WHMCS product and enjoy the features it has regarding its knowledgebase. For my use case, I like to review past tickets t...
I previously worked for a hosting company and we used a certain thing for when we did Tickets, and these notes were applied via Ticket Notes, and the...
The problem is when one user creates a predefined answer and another one edits and saves it. The first user makes a change again, then this change wil...
Hi, Can you please add "send as SMS" option to the tickets system?Now we can sent emails to our customers via the ticket system, but sometim...
Currently, when viewing a support ticket there is no link to go back to the ticket list. It's necessary to use the browser back button. However, d...
We noticed that it is not possible to translate the ticket status to our own language.If we do this (with some database forces), the tickets still get...
Hi,Since we are (like the rest of the world) under the effect of the covid 19 pandemic and lot's of business are requested to keep a log of employees...
Hi,I have setup my ticket system, that the client can reply back from their email client and not by login to WHMCS.Whenever a client gets a reply back...
Option to filter by product / service status on ticket.Example:https://snipboard.io/dtFQKI.jpgPath: supporttickets.php
When I insert knowledgebase links on a support tickets from "Insert Knowledgebase Links" it does not show the friendly URL which I have alre...
Hello,This should be stated there when the customer closes the support request. They can think we've closed. This is an urgent problem!