Open tickets for emails not registered on WHMCS
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Crispin Misquita shared this idea 3 years ago
- Support
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Regarding opening tickets through emails, currently, the system only opens tickets if the email sending the request is already a registered contact for one of the clients. Even if the email originates from the same domain, the ticket won't open unless that specific email is registered as a contact. Is it possible to enable emails coming in to open tickets for clients if the email address possesses the same domain as the client, and not necessarily be registered as a contact ?
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Thanks for this suggestion.
At present support tickets can be opened via email from email addresses which are not associated with an account, user or contact, provided the support department has the "Clients Only" option disabled.
For Client Only departments, the email address must be known to WHMCS beforehand in order for the ticket to be created, so that the message can be associated with the requestor with confidence.
A potential issue I see with the suggestion is; what about accounts registered with mass email providers, like @gmail.com, @hotmail.com?
How would we determine which account to associate the ticket to, in the event more than one client account exists with an @gmail.com address?