Share, discuss and vote for what you would like to see added to WHMCS
192 Ideas Found. Showing page 3 of 10.
when the client clicks on "close ticket" or after a ticket replay add the options for tips.and allow the clients to pay what they like as a...
It would be superb if an administrator could directly add another administrators as a ticket watcher. This would need to take into account department...
Hi,Please allow Mail delivery failed: returning message to sender message through the system that prevents an autoresponder from opening a ticket.sinc...
Most email clients will not thread tickets together with the same subject, because they are missing a header with a reference to the original email ID...
Hello, We would like the option to stop clients from opening tickets after x 24 hours after it's being closed. This getting my annoying when the ticke...
Allow existing list view, or trello like Board view for tickets. Lot of apps are starting to do this and its awesome. See Gitlab, hubspot, jira,etc
Hello, we need spam control to support wildcard matches (at least), because not everyone runs WHMCS on cPanel and such, so there is no possibility to...
We would like the capability to see Message header on each ticket reply.This is very helpful when tracking spam and other mail issues.
I would like to see auto assigning of tickets when an agent/staff member replies. Our team often forget to assign a ticket to themselves once they hav...
When I insert knowledgebase links on a support tickets from "Insert Knowledgebase Links" it does not show the friendly URL which I have alre...
Hi,Please add an option to select if a Support Ticket Departments Custom Field is mandatory / Required FieldNow we can set the Custom Field to be Requ...
every announcement certainly have a important news. so can you automatically email to user when announcement created ?
Hi,I have setup my ticket system, that the client can reply back from their email client and not by login to WHMCS.Whenever a client gets a reply back...
This is the default behavior in WHMCS. All services (cancelled and terminated as well) are shown in the dropdown list while creating a support ticket....
When you create a quote for a potential client, and they reply to that quote, this creates a ticket.It would be very useful if the ticket was linked t...
Currently when a ticket comes in and a client is linked to it, the only way to remove that client is to select another client. We are needing to remov...
Subcategory is not shown in breadcrumb and only one level shown !
It would be great if WHMCS favicon.ico icon had an "Awaiting Tickets" Indicator (# of tickets waiting) similar to the way GMail does it for...
It would be great if we could have one ticket linked to another. There are a few cases where this would be handy:1. When a ticket is closed, and the i...
When an 'unauthorised' user sends a reply to a ticket in a client-only support department, they are entered into the ticket import log. Previously, th...