How can we improve WHMCS?

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Add other admins as ticket watchers

  • Peter Flowers shared this idea 8 years ago
  • Support

It would be superb if an administrator could directly add another
administrators as a ticket watcher. This would need to take into account department security etc.

We often have
the case where the sales manager want to sit across tickets for certain
customers and it is a bit of a pain for me to tell him a new ticket has
been raised then for him to manually add himself as a watcher.


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Also please add this as an API call so we can set the Ticket Watchers via the API
yup, sometimes i have to coordinate tickets and would like to have more than one person get updates.
YES! this is especially true for flexible teams in production and not just straight support