Integrate ChatGPT into ticket reply field
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craigedmonds shared this idea 1 year ago
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When responding to customer support tickets, it would be very useful to have a button/icon which can open a chatGPT window/modal which requires the response to the clients and replaces the written response with the ChatGPT version.
That would allow for better response and will also auto-check spelling.
It might even be useful to have chat GPT scan the KB prior and provide suggested responses.
That would allow for better response and will also auto-check spelling.
It might even be useful to have chat GPT scan the KB prior and provide suggested responses.
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I totally agree, a native integration would be a massive time-saver. The copy-paste workflow is definitely slow.
Regarding your point about getting a "better response" — I've found that ChatGPT's output quality for support tickets really depends on the structure of the prompt you give it (setting the Role, Context, Tone, etc).
Until this feature gets built, you might find this free AI Prompt Generator(https://modernphototools.com/tools/prompt-generator) useful.
It helps you quickly structure your input using professional frameworks (like RCREOC, which is perfect for "Act as a Support Agent" tasks). It essentially generates the "perfect question" to ask ChatGPT so you get a support reply that is professional, empathetic, and requires less editing.
It’s not a native button, but it definitely solves the "better response" part of your request!