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Insert Knowledgebase Links with friendly URL in Ticket Response

  • TASJEEL.AE shared this idea 10 years ago
  • Support

When I insert knowledgebase links on a support tickets from "Insert Knowledgebase Links" it does not show the friendly URL which I have already enabled.

The insert gives the following;

Should be;


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Needed from day 0...also will be great if you can add language based too.
Any way to resolve this issue? Bit of a waste fo time to have an insert link function that doesn't work properly. The link results on a 404 error!
Hi, when this update ?
If SEO friendly URLs are available in the KB in the client area, some consistency across whmcs would be a good idea.
Would help educate customers the type of keywords they could type in to the KB to find the relevant articles