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Insert Knowledgebase Links with friendly URL in Ticket Response

Planned

TASJEEL.AE shared this idea 11 years ago
Support
5 Comments

9 Votes

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When I insert knowledgebase links on a support tickets from "Insert Knowledgebase Links" it does not show the friendly URL which I have already enabled.

The insert gives the following;

http://www.tasjeel.ae/order/knowledgebase.php?action=displayarticle&catid=3&id=1

Should be;
http://www.tasjeel.ae/order/knowledgebase/1/Configuring-Outlook.html

5 Comments

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Manuel - PlusPlusHosting commented 18th August 20

Needed from day 0...also will be great if you can add language based too.

spiffy commented 4th May 20

Any way to resolve this issue? Bit of a waste fo time to have an insert link function that doesn't work properly. The link results on a 404 error!

Jaime Gomez commented 8th April 18

Hi, when this update ?

xxxmicrobexxx commented 28th March 16

If SEO friendly URLs are available in the KB in the client area, some consistency across whmcs would be a good idea.

roop commented 19th May 15

Would help educate customers the type of keywords they could type in to the KB to find the relevant articles