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Include ticket history in email notifications



8 Votes
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Hi,
I have setup my ticket system, that the client can reply back from their email client and not by login to WHMCS.
Whenever a client gets a reply back from the ticket system, it does not include previous replies.

It would be nice to have this feature.

4 Comments

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Brady Wilson commented 14th September 20
This feature would be very useful to us. We have many clients who request this as they have multiple people watching the ticket threads via email and need to see previous ticket details.
Brady Wilson commented 14th September 20
This would be in important feature for us as well. We have many customers who request this feature as those customers have multiple people monitoring the threads and need to see the full ticket history to know what is going on.
Peter Kuipers commented 25th April 20
i would love this feature, this way clients don't have to go to the cliant area everytime;

Which is much more convenient.
ramf commented 15th February 18
Hi,

You can add to your Support Ticket Reply Email Template the {$ticket_url} merge field - so when a client receive the email with the ticket reply - he can click on this link ad see all the relevant ticket correspondence.
Thanks!
Ram