Allow linking tickets with clean UI to quickly jump between the two
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Websavers shared this idea 1 year ago
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It would be great if we could have one ticket linked to another. There are a few cases where this would be handy:
1. When a ticket is closed, and the issue recurs a long time later, the customer might wish to open a new ticket on the issue, but link to the old one indicating that we have done some work on the issue there
2. Since we can enable the option to not allow replies to tickets via email to re-open a closed ticket, it would be great if a newly created ticket could be linked to the original
In the admin and potentially client area, it would be handy to show a box indicating the ticket is referenced by other tickets, or linked to other tickets (one or more). Clients and admins would have the ability to select reference tickets - admins could select ones across clients potentially, while clients can only select tickets within their account.
This would allow for a smooth workflow when bouncing between tickets with the same objectives.
1. When a ticket is closed, and the issue recurs a long time later, the customer might wish to open a new ticket on the issue, but link to the old one indicating that we have done some work on the issue there
2. Since we can enable the option to not allow replies to tickets via email to re-open a closed ticket, it would be great if a newly created ticket could be linked to the original
In the admin and potentially client area, it would be handy to show a box indicating the ticket is referenced by other tickets, or linked to other tickets (one or more). Clients and admins would have the ability to select reference tickets - admins could select ones across clients potentially, while clients can only select tickets within their account.
This would allow for a smooth workflow when bouncing between tickets with the same objectives.
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