Share, discuss and vote for what you would like to see added to WHMCS
196 Ideas Found. Showing page 3 of 10.
when the client clicks on "close ticket" or after a ticket replay add the options for tips.and allow the clients to pay what they like as a...
Option to set a scheduled reply in the ticket with date and time.
Hi,Please allow Mail delivery failed: returning message to sender message through the system that prevents an autoresponder from opening a ticket.sinc...
Hello, We would like the option to stop clients from opening tickets after x 24 hours after it's being closed. This getting my annoying when the ticke...
Allow existing list view, or trello like Board view for tickets. Lot of apps are starting to do this and its awesome. See Gitlab, hubspot, jira,etc
Hello, we need spam control to support wildcard matches (at least), because not everyone runs WHMCS on cPanel and such, so there is no possibility to...
We would like the capability to see Message header on each ticket reply.This is very helpful when tracking spam and other mail issues.
I would like to see auto assigning of tickets when an agent/staff member replies. Our team often forget to assign a ticket to themselves once they hav...
When I insert knowledgebase links on a support tickets from "Insert Knowledgebase Links" it does not show the friendly URL which I have alre...
Right now I can filter my ticket queue based on which of my technicians the tickets are assigned to. I'd like a filter which would allow me to see onl...
Hi,Please add an option to select if a Support Ticket Departments Custom Field is mandatory / Required FieldNow we can set the Custom Field to be Requ...
every announcement certainly have a important news. so can you automatically email to user when announcement created ?
Hi,I have setup my ticket system, that the client can reply back from their email client and not by login to WHMCS.Whenever a client gets a reply back...
Currently when a ticket comes in and a client is linked to it, the only way to remove that client is to select another client. We are needing to remov...
Subcategory is not shown in breadcrumb and only one level shown !
It would be great if WHMCS favicon.ico icon had an "Awaiting Tickets" Indicator (# of tickets waiting) similar to the way GMail does it for...
When an 'unauthorised' user sends a reply to a ticket in a client-only support department, they are entered into the ticket import log. Previously, th...
Hello,When we add a new administrator with permissions to access to assigned tickets only, search bar is still showing sensible information about tick...
It would be superb if an administrator could directly add another administrators as a ticket watcher. This would need to take into account department...
When opening a ticket for a client, we would like to specify which contact of a client should get ticket updates.Ticket updates are always sent to the...