How can we improve WHMCS?

Share, discuss and vote for what you would like to see added to WHMCS

Support

182 Ideas Found. Showing page 3 of 10.


9 Votes
Support ticket staff tipping. - let the clients tip after they get a ticket answered/resolved.

when the client clicks on "close ticket" or after a ticket replay add the options for tips.and allow the clients to pay what they like as a...

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9 Votes
Spam Control: Add type of "Header" and value regex option

Just about all Spam protection systems include headers in the emails that indicate a spam status. For example most WHMCS users are bound to be using e...

9 Votes
Allow `Mail delivery failed: returning message to sender message` through the system that prevents an autoresponder from opening a ticket

Hi,Please allow Mail delivery failed: returning message to sender message through the system that prevents an autoresponder from opening a ticket.sinc...

9 Votes
Stop client reopening tickets

Hello, We would like the option to stop clients from opening tickets after x 24 hours after it's being closed. This getting my annoying when the ticke...

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9 Votes
Trello like board view for support tickets.

Allow existing list view, or trello like Board view for tickets. Lot of apps are starting to do this and its awesome. See Gitlab, hubspot, jira,etc

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9 Votes
Spam control with wildcards and/or regex support

Hello, we need spam control to support wildcard matches (at least), because not everyone runs WHMCS on cPanel and such, so there is no possibility to...

9 Votes
Capability to see Message header on each ticket reply

We would like the capability to see Message header on each ticket reply.This is very helpful when tracking spam and other mail issues.

9 Votes
Change Text editor

I suggest upgrading or replacing the current text editor.The current text editor lacks many features, so I suggest upgrade or replace it with another...

9 Votes
Auto assign ticket to agent

I would like to see auto assigning of tickets when an agent/staff member replies. Our team often forget to assign a ticket to themselves once they hav...

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9 Votes
Insert Knowledgebase Links with friendly URL in Ticket Response

When I insert knowledgebase links on a support tickets from "Insert Knowledgebase Links" it does not show the friendly URL which I have alre...

9 Votes
Filter for Unassigned tickets

Right now I can filter my ticket queue based on which of my technicians the tickets are assigned to. I'd like a filter which would allow me to see onl...

9 Votes
Support Custom Fields Mandatory for Admins

Hi,Please add an option to select if a Support Ticket Departments Custom Field is mandatory / Required FieldNow we can set the Custom Field to be Requ...

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8 Votes
auto mail new announcement

every announcement certainly have a important news. so can you automatically email to user when announcement created ?

8 Votes
Include ticket history in email notifications

Hi,I have setup my ticket system, that the client can reply back from their email client and not by login to WHMCS.Whenever a client gets a reply back...

7 Votes
Unlink a client from a support ticket

Currently when a ticket comes in and a client is linked to it, the only way to remove that client is to select another client. We are needing to remov...

7 Votes
Knowledgebase Sub Category in breadcrumb

Subcategory is not shown in breadcrumb and only one level shown !

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7 Votes
Favicon which shows number of tickets awaiting reply

It would be great if WHMCS favicon.ico icon had an "Awaiting Tickets" Indicator (# of tickets waiting) similar to the way GMail does it for...

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6 Votes
Autoresponder for Ticket Import Log Emails

When an 'unauthorised' user sends a reply to a ticket in a client-only support department, they are entered into the ticket import log. Previously, th...

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6 Votes
Limit search results to assigned tickets only

Hello,When we add a new administrator with permissions to access to assigned tickets only, search bar is still showing sensible information about tick...

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6 Votes
Add other admins as ticket watchers

It would be superb if an administrator could directly add another administrators as a ticket watcher. This would need to take into account department...