Autoresponder for Ticket Import Log Emails
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Lee Kitching shared this idea 2 years ago
- Support
- 1 Comment
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When an 'unauthorised' user sends a reply to a ticket in a client-only support department, they are entered into the ticket import log.
Previously, they would have got an email telling them that they are not a client and to log in to the client area or reply from their client email address (along those lines) - now they just get nothing.
We would not want to import any email into a ticket which is unauthorised to interact with the ticket; for security reasons.
But, we would not want their email to just vanish into a blackhole (the ticket import log) without any kind of notification to the sender of the mail.
Please can WHMCS re-instate the notification email that was previously sent to unauthorised ticket senders.
Previously, they would have got an email telling them that they are not a client and to log in to the client area or reply from their client email address (along those lines) - now they just get nothing.
We would not want to import any email into a ticket which is unauthorised to interact with the ticket; for security reasons.
But, we would not want their email to just vanish into a blackhole (the ticket import log) without any kind of notification to the sender of the mail.
Please can WHMCS re-instate the notification email that was previously sent to unauthorised ticket senders.
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