Share, discuss and vote for what you would like to see added to WHMCS
178 Ideas Found. Showing page 2 of 9.
Setup -> Support Departments allows each department to send or not send the auto responder.I'd like to have the option to select a different auto-r...
It is now possible to add a note to the ticket that will be within the ticket replies.We would like to see the option to pin one or more notes to the...
It is hugely important to humanize the interaction we have with our clients over tickets. We really want to include a staff image in ticket signatures...
I have some clients that always complain about the support auto-responder and some that love it! I'd like to be able to turn off the autoresponder fo...
Please add flags in tickets ( in the main menu) to mark the tickets having similar problems by color.There is an an example of how the feature looks l...
We would like to see WHMCS with blog functionality. Many sites today have now build their design with WHMCS as the core system. Integration is key for...
Just like whmcs.com collects sensitive data.I have to ask clients to often to give me FTP, email, account credentials to investigate a problem.If this...
Hi, Now when a ticket with custom field is moved from one department to another departments, the custom field information will be removed if the custo...
Currently the Tickets tab on a client in the admin area sorts from oldest to newest. That means if you go here and try to look up the most recent tick...
I've come to the realization, especially with something I am building that sends out an install.php for the user's product the buy (working in tandem...
Hello,I have been loving the WHMCS product and enjoy the features it has regarding its knowledgebase. For my use case, I like to review past tickets t...
One thing i love about Kayako helpdesk is agents can view other agents replies while typing them.. ie in WHMCS 6.3 it now shows "AGENT_NAME view...
Hello,Please add " comment "option in the knowledge base. with disabling or enabling the feature.This will help both clients and new users w...
Visual design is always a priority in a business and more so for a blog, I try to make the knowledge base look better and I would do it using a featur...
I think it would be a really good feature to be able to restrict access to individual knowledge base articles and/or knowledge base categories/subcate...
We use WHMCS as our main dashboard for issue tracking for both our web hosting and network support business. As such, our needs may exceed the design...
Hi. Few versions ago WHMCS added a wonderful feature - Auto Add Carbon Copy Recipients to as ticket. This is a superb addition and one that was reques...
If a person who is not an existing client submits a ticket with a typo in the return address, there should be a method for correcting the typo. As it...
when the client clicks on "close ticket" or after a ticket replay add the options for tips.and allow the clients to pay what they like as a...
Hi,Being WHMCS a support tool with built-in ticketing functionality, it should have "support hours" built-in.That is, allow us to define &qu...