How can we improve WHMCS?

Share, discuss and vote for what you would like to see added to WHMCS

  1. Home
  2. Ideas
  3. Support
  4. view what other support agent is typing on support tickets

view what other support agent is typing on support tickets

  • cyberhostpro shared this idea 8 years ago
  • Support
  • 3 Comments


10 Votes
Login to Vote
One thing i love about Kayako helpdesk is agents can view other agents replies while typing them..

ie in WHMCS 6.3 it now shows "AGENT_NAME viewed this ticket and started making a reply @ 30/03/2016 10:14"

it would be good if it could show live what he/she is typing before they submit it just like in Kayako

3 Comments

Login to post a comment.

tycjheg5 commented 1 month ago
Sprunki Phase 5 is a unique music creation game inspired by Incredibox, allowing players to create beats and melodies using quirky characters and diverse sounds. The engaging gameplay encourages creativity and collaboration among players. https://sprunki.io/sprunki-phase-5
Ben Kay commented 7th May 17
+1 Very nice idea!
Dreas van Donselaar commented 1st May 17
To add, you currently have to hit F5 in case you opened a ticket to check nobody else started working on it meanwhile. As part of this request, any activity from another staff member (and a notification that someone is working on a reply) should show "live" without the need to refresh the page.