There's been a few occasions where we've had spam controls work a bit more aggressively than we'd like and ticket messages were blocked as false positives because of them.
This isn't a problem in an email client because you can simply peruse your Spam folder, and while WHMCS does allow you to view the ticket mail import log, it's kind of hidden away and easily forgotten (unlike a Spam folder which is always showing in your email folder listing).
It would be beneficial to bring the most recently blocked emails from the Ticket Mail Import List to a frequently used interface such as the ticket list, where we can quickly check message content and import them into the ticket system.
There's a recent hook which does do this, and would be great to have in WHMCS as standard:
https://whmcs.community/topic/296515-hook-to-show-recent-imported-ticket-failures-on-support-tickets-page
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