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Support tickets with option to collect secure data (like whmcs.com)



13 Votes
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Just like whmcs.com collects sensitive data.

I have to ask clients to often to give me FTP, email, account credentials to investigate a problem.
If this client was given the opportunity to give this information when opening the ticket, this would result in saved time and a number of responses.

I know there are 3rd party modules on this, but I do not feel safe with this company's development on security.

I've attached 2 screenshots to clarify this.

6 Comments

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Jesus commented 12th August
This might be a great starting point for everyone. I’ve just published it, and it’s free. It effectively replicates all the functionality by leveraging the internal API and making a small adjustment to the template. https://github.com/jesussuarz/WHMCS-Hook-for-Secure-Credential-Submission-and-Updates
Steve Kemp commented 12th September 23
Im amazed that this isnt an option or feature by default...

custom hooks etc are fine but then if things change they have to be re-written...
Official Response
WHMCS commented 11th August 21
Hi there,

I'm pleased to tell you that this some work on this was released in WHMCS v8.0 under case ID CORE-9662.

The scope of the change ensures that any "password" type custom fields are automatically encrypted when persisted in the database. These fields are then subsequently decrypted for view within the Support Ticket itself.
Official Response
WHMCS commented 18th July 21
Hi there,
Thanks for your suggestion, I'm glad you like our implementation of the WHMCS ticket system!

The ticket fields functionality on our website uses the Support Custom Fields: https://docs.whmcs.com/Custom_Fields#Support_Custom_Fields alongside an Action Hook which deletes the data automatically when a ticket is closed: https://developers.whmcs.com/hooks-reference/ticket/#ticketclose
So it's certainly something you could implement too!
Wayne Baker commented 18th January 21
is this a feature that could be implemented please?
Brian commented 4th January 20
Hi what is the status on this? Seems like WHMCS should provide this feature to it's users as well. Would like to have this feature as well.