Support tickets with option to collect secure data (like whmcs.com)
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Vincent S shared this idea 6 years ago
- Support
- 5 Comments
13
Votes
Just like whmcs.com collects sensitive data.
I have to ask clients to often to give me FTP, email, account credentials to investigate a problem.
If this client was given the opportunity to give this information when opening the ticket, this would result in saved time and a number of responses.
I know there are 3rd party modules on this, but I do not feel safe with this company's development on security.
I've attached 2 screenshots to clarify this.
I have to ask clients to often to give me FTP, email, account credentials to investigate a problem.
If this client was given the opportunity to give this information when opening the ticket, this would result in saved time and a number of responses.
I know there are 3rd party modules on this, but I do not feel safe with this company's development on security.
I've attached 2 screenshots to clarify this.
Featured Comment
I'm pleased to tell you that this some work on this was released in WHMCS v8.0 under case ID CORE-9662.
The scope of the change ensures that any "password" type custom fields are automatically encrypted when persisted in the database. These fields are then subsequently decrypted for view within the Support Ticket itself.