How can we improve WHMCS?

Share, discuss and vote for what you would like to see added to WHMCS

Support

178 Ideas Found. Showing page 2 of 9.


20 Votes
Choose different auto-responder for each support department

Setup -> Support Departments allows each department to send or not send the auto responder.I'd like to have the option to select a different auto-r...

18 Votes
Pin note in support ticket to the top of the ticket

It is now possible to add a note to the ticket that will be within the ticket replies.We would like to see the option to pin one or more notes to the...

18 Votes
disable autoresponder on a per client basis

I have some clients that always complain about the support auto-responder and some that love it! I'd like to be able to turn off the autoresponder fo...

  • No Comments
17 Votes
Allow Markdown Image In Tickets / Signature

It is hugely important to humanize the interaction we have with our clients over tickets. We really want to include a staff image in ticket signatures...

15 Votes
Transfer support ticket custom fields between departments

Hi, Now when a ticket with custom field is moved from one department to another departments, the custom field information will be removed if the custo...

15 Votes
Add flags in tickets to mark the tickets

Please add flags in tickets ( in the main menu) to mark the tickets having similar problems by color.There is an an example of how the feature looks l...

14 Votes
WHMCS Blog Functionality

We would like to see WHMCS with blog functionality. Many sites today have now build their design with WHMCS as the core system. Integration is key for...

  • Declined
13 Votes
Support tickets with option to collect secure data (like whmcs.com)

Just like whmcs.com collects sensitive data.I have to ask clients to often to give me FTP, email, account credentials to investigate a problem.If this...

12 Votes
Show recently blocked tickets in support ticket list

There's been a few occasions where we've had spam controls work a bit more aggressively than we'd like and ticket messages were blocked as false posit...

12 Votes
Change ordering of support tickets on the Tickets tab of a client in the admin area

Currently the Tickets tab on a client in the admin area sorts from oldest to newest. That means if you go here and try to look up the most recent tick...

11 Votes
Limiting Downloads of a Product

I've come to the realization, especially with something I am building that sends out an install.php for the user's product the buy (working in tandem...

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11 Votes
Ability to tag a support ticket for knowledgebase review.

Hello,I have been loving the WHMCS product and enjoy the features it has regarding its knowledgebase. For my use case, I like to review past tickets t...

10 Votes
view what other support agent is typing on support tickets

One thing i love about Kayako helpdesk is agents can view other agents replies while typing them.. ie in WHMCS 6.3 it now shows "AGENT_NAME view...

10 Votes
comment option in knowledge base

Hello,Please add " comment "option in the knowledge base. with disabling or enabling the feature.This will help both clients and new users w...

10 Votes
Add Featured Image for knowledgebase articles

Visual design is always a priority in a business and more so for a blog, I try to make the knowledge base look better and I would do it using a featur...

10 Votes
Client Specific Knowledgebase Articles - Categories

I think it would be a really good feature to be able to restrict access to individual knowledge base articles and/or knowledge base categories/subcate...

10 Votes
Tickets - An Overhaul or at least some fresh ideas.

We use WHMCS as our main dashboard for issue tracking for both our web hosting and network support business. As such, our needs may exceed the design...

  • Declined
9 Votes
Add the "TO" recipients of an email to the ticket

Hi. Few versions ago WHMCS added a wonderful feature - Auto Add Carbon Copy Recipients to as ticket. This is a superb addition and one that was reques...

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9 Votes
Edit Email Addresses in Tickets

If a person who is not an existing client submits a ticket with a typo in the return address, there should be a method for correcting the typo. As it...

9 Votes
Support ticket staff tipping. - let the clients tip after they get a ticket answered/resolved.

when the client clicks on "close ticket" or after a ticket replay add the options for tips.and allow the clients to pay what they like as a...

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