Share, discuss and vote for what you would like to see added to WHMCS
178 Ideas Found. Showing page 2 of 9.
IP addresses of a support ticket created by a client (when logged into WHMCS) already displays the IP address of the client (at that time - when they...
Currently WHMCS only shows this option after a reply exists. I would be rather good when a user opens a ticket to also add CC that will keep track of...
Dear All,I can see from Administrator role - it has the below:1)Open New Ticket2)Delete TicketHowever it does not prevent the support user to 1) Reply...
Hello,Could you please consider a new feature in upcoming whmcs versions to assign all the tickets of a deleted user to some other user we prefer.
when the client clicks on "close ticket" or after a ticket replay add the options for tips.and allow the clients to pay what they like as a...
We are looking to enable previous responses in our ticket responses for clients. I have found the bit on "quoting replies" in a ticket, but...
When an 'unauthorised' user sends a reply to a ticket in a client-only support department, they are entered into the ticket import log. Previously, th...
Sometimes it is convenient to edit a support ticket note.This edit should not change the date and position of the note in the ticket.
It is now possible to add a note to the ticket that will be within the ticket replies.We would like to see the option to pin one or more notes to the...
When importing the first mail into the ticket system, it would make sense that the message history is not cut off.WHMCS currently does not distinguish...
Our team deals with a wide range of issues, instead of having many departments, we have a single help desk as the team works together to solve issues....
I've come to the realization, especially with something I am building that sends out an install.php for the user's product the buy (working in tandem...
Option to translate "IP Address" in viewticket.php.
I've worked with another system that allows you to tick a box when creating a ticket in the admin section that resolves/closes the ticket on creation....
Hi, Now when a ticket with custom field is moved from one department to another departments, the custom field information will be removed if the custo...
We intend to give weight (degree of difficulty) to each support ticket, starting from 1 the easy to 5 for hard ticket, so that I can count the weight...
When you are responding to a ticket and click on the 'Add Billing Entry' it would be nice to have a spot to add quantity and the radio buttons for hou...
There's been a few occasions where we've had spam controls work a bit more aggressively than we'd like and ticket messages were blocked as false posit...
when you quote previous replies on a ticket, it does not include the date/time. I usually want the client to see the date/time of the previous replies...