Share, discuss and vote for what you would like to see added to WHMCS
178 Ideas Found. Showing page 2 of 9.
I love the fact that "Knowledge base" will in the new version be able to support the image upload functions.That will nt be too complicated...
While using the escalation rule for ticket TicketStatusChange hook doesn't work.
Currently the translation override will only work for client emails and client interface. I'm not sure why there isn't a matching option for the admin...
The ticket system usually generates a reply when you submit a new ticket but when you reply to the ticket the old reply and subsequent replies keep ad...
We often need to assign a ticket to a particular contact but we aren't able to unless we manually update the database with the correct contactid.We ca...
It would be great if the knowledgebase could be switched out, much like the support system can be in WHMCS.For example, changing the KB to a WordPress...
Hi,Please allow Mail delivery failed: returning message to sender message through the system that prevents an autoresponder from opening a ticket.sinc...
Currently when a ticket comes in and a client is linked to it, the only way to remove that client is to select another client. We are needing to remov...
I've come to the realization, especially with something I am building that sends out an install.php for the user's product the buy (working in tandem...
Would it be possible for only the Primary contact and the contact who opened a support ticket to receive email notifications for that ticket. Currentl...
Hello, we need spam control to support wildcard matches (at least), because not everyone runs WHMCS on cPanel and such, so there is no possibility to...
I suggest upgrading or replacing the current text editor.The current text editor lacks many features, so I suggest upgrade or replace it with another...
It is now possible to add a note to the ticket that will be within the ticket replies.We would like to see the option to pin one or more notes to the...
When importing the first mail into the ticket system, it would make sense that the message history is not cut off.WHMCS currently does not distinguish...
Hi, Now when a ticket with custom field is moved from one department to another departments, the custom field information will be removed if the custo...
I've worked with another system that allows you to tick a box when creating a ticket in the admin section that resolves/closes the ticket on creation....
We intend to give weight (degree of difficulty) to each support ticket, starting from 1 the easy to 5 for hard ticket, so that I can count the weight...
Right now I can filter my ticket queue based on which of my technicians the tickets are assigned to. I'd like a filter which would allow me to see onl...
It would be great if we were able to integrate WHMcs with one of the best support platforms available today.By integrate I mean allowing clients to si...
If a person who is not an existing client submits a ticket with a typo in the return address, there should be a method for correcting the typo. As it...