Tickets Import Filter change for the first Mail was create the ticket
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Sebastian Marggraf shared this idea 2 years ago
- Support
- 1 Comment
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When importing the first mail into the ticket system, it would make sense that the message history is not cut off.
WHMCS currently does not distinguish this and cuts off the message history:
https://help.whmcs.com/m/support_tools/l/1265973-stripping-quoted-emails-from-tickets
Just this information where you want to have in the ticket system is lost.
The better way would be if the first mail where imported would be excluded from this filtering and all further mails would be filtered accordingly.
WHMCS currently does not distinguish this and cuts off the message history:
https://help.whmcs.com/m/support_tools/l/1265973-stripping-quoted-emails-from-tickets
Just this information where you want to have in the ticket system is lost.
The better way would be if the first mail where imported would be excluded from this filtering and all further mails would be filtered accordingly.
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Thanks for taking the time to submit this idea.
The feature which strips text after a break-line can be effectively disabled by dropping the contents of the tblticketbreaklines table from your WHMCS database.
This way, email messages will never match any of the break-lines, so the full messages will be imported.