How can we improve WHMCS?

Share, discuss and vote for what you would like to see added to WHMCS

Resolve on Creation

I've worked with another system that allows you to tick a box when creating a ticket in the admin section that resolves/closes the ticket on creation. I think this would be good for WHMCS so that when (like I do) creating a ticket purely to document a phonecall/in-person support request is fulfilled, its quicker and easier, and doesn't affect stats (for example, when I open one then mark it as closed, the stats think I haven't replied to it when actually there's no need to reply because the request has been fulfilled.)

Post the first comment

Login to post a comment.