How can we improve WHMCS?

I've worked with another system that allows you to tick a box when creating a ticket in the admin section that resolves/closes the ticket on creation. I think this would be good for WHMCS so that when (like I do) creating a ticket purely to document a phonecall/in-person support request is fulfilled, its quicker and easier, and doesn't affect stats (for example, when I open one then mark it as closed, the stats think I haven't replied to it when actually there's no need to reply because the request has been fulfilled.)