Share, discuss and vote for what you would like to see added to WHMCS
178 Ideas Found. Showing page 1 of 9.
I'd like to be able to upload images in knowledge base articles, but this doesn't appear possible right now. It appears that the only way to include a...
we use office365 Exchange Online for our helpdesk email account.WHMCS helpdesk retrieves these mails via pop3 authenication.Microsoft has announced th...
In case a network issues happens a huge amount of clients are always writing the same, what is known. So in the case, if there is an issue entered in...
Hi, Now any mail imported to the ticket system is converted to plain text by using the strip_tags function.This means that we cannot see the mail as t...
We should have the ability to implement timers, just like Ubersmith.. should we need to follow up with a client (sales lead) and or support maintenanc...
Many of the large ticketing systems (Zendesk, SupportPal, FreshDesk, etc.) allow the ability for an administrator/ticket operator to forward an email...
We would find it hugely beneficial to have the option to disable markdown formatting when replying to support tickets.We use a 3rd party live chat pro...
There's been a few occasions where we've had spam controls work a bit more aggressively than we'd like and ticket messages were blocked as false posit...
I would like to be able to have another letter and number code that makes sequential numbers and/or sequential letters along with random ones.
The inability to search beyond the initial message of a ticket has become a major hindrance in continuing to use WHMCS as support desk. While I am awa...
Most email clients will not thread tickets together with the same subject, because they are missing a header with a reference to the original email ID...
Hi, Please add a way to select several files to delete from a ticket - instead of one at a time.Now when deleting a file from a ticket we have to clic...
HiWe suggest you connect Prerfex CRM support to WHMCSMore than 50,000 Installations open source CRMhttps://help.perfexcrm.com/introduction-to-perfex-c...
When interacting with a client via support tickets, it can be super handy to know what time it is where they currently are located.Therefore it would...
Just like whmcs.com collects sensitive data.I have to ask clients to often to give me FTP, email, account credentials to investigate a problem.If this...
The content [Ticket ID] present in every mail subject generated from ticketing system is an element wich may be missing and make us ha...
We want our customers to be able to email us and start a ticket, it is essential to part of our clients... but the problem is, it means that we have n...
It is hugely important to humanize the interaction we have with our clients over tickets. We really want to include a staff image in ticket signatures...
That would be great if you could enable the ability to change the status and department of multiple tickets directly from the main menu ( without ente...
Currently the "Allow Insecure Imports" option causes us some problems.One of which is that the ticket owner thinks their replies have been s...
It would be superb if an administrator could directly add another administrators as a ticket watcher. This would need to take into account department...
Hi,Please allow hyperlink to be imported to WHMCS tickets.Now when a customer sends us an email and use hyperlink or buttons - WHMCS is removing them...
We would like the capability to see Message header on each ticket reply.This is very helpful when tracking spam and other mail issues.