How can we improve WHMCS?

One thing i love about Kayako helpdesk is agents can view other agents replies while typing them.. ie in WHMCS 6.3 it now shows "AGENT_NAME view...

• 2 Comments

Hi, Now any mail imported to the ticket system is converted to plain text by using the strip_tags function.This means that we cannot see the mail as t...

• 65 Comments

I think WHMCS Should have a bulit in or Addon open to the public that auto-repliesto ticket.WHMCS currently has this feature for their site but it was...

• Already Possible
• 1 Comment

Hi, Can you please add "send as SMS" option to the tickets system?Now we can sent emails to our customers via the ticket system, but sometim...

• 15 Comments

When opening a ticket for a client, we would like to specify which contact of a client should get ticket updates.Ticket updates are always sent to the...

• Already Possible
• 1 Comment

It would be great if the sender's IP address was included in support tickets automatically.Often a ticket is connected to IP matters (e.g. firewall) a...

• Already Possible
• 2 Comments

Hello,When users submit tickets and we reply to them, we would like the default status to be "open" or would at least like to have the optio...

• Currently Declined
• 2 Comments

it's possible to create a form of customer satisfaction with custom fields?

• Currently Declined
• 1 Comment

Would be great if WHMCS could have an option to automatically add a salutation to the start of support ticket replies such as:Hello %FIRSTNAME%,

• Already Possible
• 3 Comments

When I insert knowledgebase links on a support tickets from "Insert Knowledgebase Links" it does not show the friendly URL which I have alre...

• Planned
• 5 Comments

every announcement certainly have a important news. so can you automatically email to user when announcement created ?

• Currently Declined
• 3 Comments

Most of the WHMCS users allow submitting ticket to "Registered" clients only and rest of the emails are bounced. Also, when users submit a t...

• 9 Comments

We should have the ability to implement timers, just like Ubersmith.. should we need to follow up with a client (sales lead) and or support maintenanc...

• Gathering Feedback
• 70 Comments

We use WHMCS as our main dashboard for issue tracking for both our web hosting and network support business. As such, our needs may exceed the design...

• Declined

Setup -> Support Departments allows each department to send or not send the auto responder.I'd like to have the option to select a different auto-r...

• Already Possible
• 4 Comments

I think it would be a great idea if we can stop clients closing certain tickets.For example I would like to stop clients closing tickets that have bee...

• Investigating
• 24 Comments

It would be great if we were able to integrate WHMcs with one of the best support platforms available today.By integrate I mean allowing clients to si...

• 7 Comments

This is helpful when i have all staffs from that department busy, so i can sign to another one just inviting him.I cant have all staffs in the same de...

• Declined